It's Your Money NYC: Hold Your Government Accountable

Funding for '09

$ 52,322,655

Employees

495

How is the money spent?

Salaries

22,484,258 (43%)

Supplies

122,000 (Less than 1%)

Property & Equipment

58,700 (Less than 1%)

Contracted Services

12,475,845 (24%)

Other and Fixed Charges

17,181,852 (33%)

What your money funds:

This program funds the 311 and NYC.gov services under the Public Information Services Division. The 311 Customer Service Center answers all non-emergency government and information calls from New Yorkers. NYC.gov is a web version of 311 that provides information on all City services and connects to City agency websites.

1. According to the Department, the 311 Customer Service Center received almost 1.3 million calls per month during FY08. In April 2008, the Customer Service Center added a team of specially-trained operators to exclusively help callers with social service-related requests.
2. The top ten citywide 311 inquiries in FY08 included noise complaints, bus or subway information, heat complaints, parking violations, landlord complaints, police information, and alternate side parking information.
3. In order to increase awareness of the multiple languages and services available at 311, DoITT released an advertising campaign in Spring 2008 in six languages in addition to English - Arabic, Chinese, Haitian Creole, Korean, Russian, and Spanish - and the campaign is displayed on bus shelters, street banners, in subways, and other locations throughout the City.
4. Local Law 47 of 2005 requires DoITT to issue monthly reports to the City Council, the Public Advocate, Community Boards and the public regarding data collected on calls made to the 311 Citizen Service Center.
5. Under NYC.gov, ACCESS NYC is an online resource site that provides an opportunity for New Yorkers to pre-screen more than 20 health and humans services in seven different languages.