Betninja Casino Privacy Policy

At Betninja Casino, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit and use our website at betninja.com. By registering an account and using our services, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully before using our platform.

1. Who We Are

Our Betninja Casino platform is operated by Magico Games N.V., a company registered in Curaçao. We are licensed to conduct online gaming operations by the Union of the Comoros (Anjouan ALSI), and we operate under the domain betninja.com. For any privacy-related queries, you may contact us directly at [email protected]. Here at Betninja Casino, we take our responsibilities as a data controller seriously and handle all personal information in accordance with applicable data protection laws.

2. Information We Collect

We at Betninja Casino collect various categories of personal data in order to provide you with a safe, functional, and enjoyable gaming experience. The types of information we may collect include:

• Identity data: Full name, date of birth, username, and government-issued identification documents for KYC verification
• Contact data: Email address, phone number, and residential address
• Financial data: Payment method details, transaction history, deposit and withdrawal records involving EUR, USD, and supported cryptocurrencies including Bitcoin, Ethereum, Solana, USDT, and Ripple
• Technical data: IP address, browser type, device information, operating system, and session logs
• Usage data: Pages visited, games played, time spent on our platform, and interaction with promotional content
• Communications data: Records of your correspondence with our customer support team via live chat, email, or any other channel
• Verification data: Documentation submitted as part of our identity verification process, including proof of address and, where applicable, video verification calls

3. How We Use Your Information

Our Betninja Casino team uses the personal data we collect for a number of clearly defined and legitimate purposes. We process your information to:

• Create and manage your player account and verify your identity in compliance with anti-money laundering (AML) and Know Your Customer (KYC) requirements
• Process deposits and withdrawals, including verifying payment methods such as Visa, Mastercard, Apple Pay, Google Pay, MiFinity, and CashtoCode
• Provide access to our 2,000+ game library, sportsbook, and live casino services powered by providers including Evolution, Pragmatic Play, Hacksaw Gaming, and others
• Administer bonuses and promotions, including the Betninja welcome bonus, free spins offers, and ongoing campaigns such as Daily Drop Dojo and the Kalamba Kash Drops network promotion
• Comply with our legal obligations, including responsible gambling requirements and regulatory reporting
• Detect and prevent fraud, money laundering, problem gambling, and any other prohibited activity
• Improve our platform, personalise your experience, and communicate relevant promotional offers to you
• Respond to your support requests submitted via live chat or at [email protected]

4. Legal Basis for Processing

We at Betninja Casino process your personal data on the following legal grounds:

• Contract performance: Processing is necessary to fulfil our contractual obligations to you as a registered player
• Legal obligation: We are required to process certain data to comply with licensing conditions, AML regulations, and other applicable laws
• Legitimate interests: We process data to protect our platform, prevent fraud, and improve our services
• Consent: Where we rely on your consent, for example for certain marketing communications, you may withdraw it at any time by contacting us

5. Sharing Your Information

Our Betninja Casino operations require us to share your data with trusted third parties in limited and controlled circumstances. We do not sell your personal data to any third party. We may share your information with:

• Payment processors and financial institutions responsible for handling your deposits and withdrawals
• Game software providers and platform technology partners who supply our casino and sportsbook infrastructure
• Identity verification and KYC service providers who assist us in meeting regulatory requirements
• Regulatory authorities, law enforcement agencies, or other governmental bodies when we are legally required to do so
• Our internal support and compliance teams who require access to player data in order to carry out their duties

We at Betninja Casino require all third parties to respect the security of your personal data and to treat it in accordance with the law. They are not permitted to use your data for their own purposes beyond what is strictly necessary.

6. Data Retention

At Betninja Casino, we retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. In many jurisdictions, AML regulations require us to retain certain records for a minimum of five years following the closure of your account. Once the applicable retention period expires, we securely delete or anonymise your data.

7. Cookies and Tracking Technologies

Our Betninja Casino website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and deliver relevant content. Cookies are small data files stored on your device when you visit our site. We use the following types of cookies:

• Essential cookies: Required for the basic functionality of our website, including account login and navigation
• Analytical cookies: Help us understand how players interact with our platform so we can improve our services
• Marketing cookies: Used to deliver personalised promotional content and track the effectiveness of our campaigns
• Preference cookies: Remember your settings and choices to provide a more personalised experience

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

8. Your Rights

We at Betninja Casino recognise and respect your rights with regard to your personal data. Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal retention requirements
• Object to or restrict our processing of your data in certain circumstances
• Request the transfer of your data to another service provider (data portability)
• Withdraw consent for processing where we rely on consent as the legal basis

To exercise any of these rights, please contact our support team at [email protected]. All communications under this policy are conducted in the English language in accordance with our Terms and Conditions.

9. Data Security

Our Betninja Casino platform employs industry-standard security measures to safeguard your personal data against unauthorised access, disclosure, alteration, or destruction. We use SSL encryption, secure server infrastructure, and strict internal access controls. However, no method of transmission over the internet is entirely without risk, and we encourage you to use strong passwords and keep your login credentials confidential.

10. Responsible Gambling and Data

At Betninja Casino, we collect and use certain personal data specifically to support responsible gambling. This includes monitoring your gaming activity to identify signs of problem gambling and applying self-exclusion or deposit limit tools where appropriate. We are committed to providing a safe environment for all players and we may use your data to enforce limits requested by you or required by our responsible gambling obligations.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. Our Betninja Casino team will notify you of significant changes by posting the updated policy on our website. Continued use of our services after such changes constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at Betninja Casino, please do not hesitate to reach out to us. You may contact our support team at any time via live chat at betninja.com or by emailing [email protected]. We are available 24/7 and will do our best to respond to your enquiry promptly.